Once we've confirmed the availability and total cost of your requested items, we'll send you a quotation and payment instructions. We only proceed with the purchase after receiving your confirmation and payment.

Our pricing depends on the item, purchasing method, and shipping destination. We'll always provide a clear quotation before placing an order. International shipping will be included or shown separately in your quotation. Any import duties, taxes, or handling fees charged at the destination are generally the customer's responsibility.

We ship to many countries and regions worldwide, depending on the item and available shipping methods. Some products may be restricted in certain destinations, so please feel free to contact us before placing a request if you're unsure.

We may be able to help find out-of-print books and limited-edition items through trusted Japanese sources. Availability and service eligibility depend on the item and where it is sourced, so please send us the details and we'll check the options for you.

We may be able to help purchase merchandise from Comiket and other events in Japan. However, availability is never guaranteed due to sell-outs, purchase limits, queues, and event rules. We'll confirm the details of your request before proceeding.

Yes! We can share general information about Comiket admission, hotels, transportation, and other preparations to help you plan your visit. However, we do not book accommodation or transportation on your behalf.

For more detailed Comiket tips, please check out our guides on the TOMODACHI Blog.

Absolutely! Tell us your favorite series, characters, or pairings, along with your budget, and we'll carefully curate a personalized selection just for you.

Import duties, taxes, or handling fees may apply depending on your destination country and the value or type of items being shipped. These charges are determined by local customs authorities and are not included unless specifically stated in your quotation.

If you're unsure, please check your country's import rules before placing your request.

Because items are purchased specifically for each request, cancellations are generally not accepted once we have purchased the item on your behalf.

If you need to cancel before the item has been purchased, please contact us as soon as possible. We'll review the status of your request and let you know what options are available.

Returns and refunds after purchase depend on the seller's return policy and the condition of the item. Please also see our Refund & Cancellation Policy for full details.

At this time, TOMODACHI does not handle sexually explicit adult products or other age-restricted, prohibited, or restricted items.

Some products may also be unavailable for international shipping depending on the destination country, shipping carrier, or payment provider.

If you're unsure whether an item is eligible, please send us the details before placing your request and we'll check it for you.